Then again I got suckered into another special with some super cool blocks (that Cakes would not be able to manipulate for some months even a year later) at an amazing price. This time my husband and I arrived on opening went straight to the toy section and found the space where the blocks were advertised. After asking a staff member who said they had sold already. "umm you opened 5 minutes ago" I said in a not very polite way. He then spoke to several people to let us know 20 minutes later that they had not arrived. We returned after uni classes about 4 hours later and still no blocks. I returned again two days later and still no blocks. Needless to say I went to another Big W and got my blocks.
Third time lucky we arrived at the store for a book sale on opening again. We spoke to a manger this time who after 20 minutes of making phone calls and who knows what else said they hadn't arrived. After this I made a complaint, who wouldn't after three times of not getting the product.
Fast forward a few years of avoiding this shop to toy sale. Cakes had money to spend and wanted a trampoline. Being the cheapskate that I am I found the cheapest at Big W. I was going to order it online though the delivery was a third of the price again. Being her own money I thought my laziness was not acceptable. So I ventured to Toy Sale day. So I spent the half an hour before the doors opened explaining to my mother that they won't have it and I was going to be cross. So I walked in asked the lady on the door who sent me to the customer service desk who sent me to another desk with several staff at it (I think one was the manager) and asked about the trampoline, stating the entire name and page. To have them reply "That will not be in until December". In my head i was screaming "are you serious, where is that written in the catalogue?" Though back in reality I was just as rude and turned around and walked away. They made it sound like it was in all Big Ws. On the off chance this particular store is just really bad at well everything, I rang another store. Good call because Judy (a lady with fairy wings on, I know this because she told me) had three and put one aside for me. Yay!!! Win for us. So no more going to the store we have been let down by 4 times.
Why post about this today, well another store really made me cross and they had the product. I had been waiting on some spice racks at Ikea for almost six months to make book shelves for Cakes's library books. So when I recieved an email last Thursday I was pretty excited. When we got there today we went to the display model to see where they were kept, no luck as it hadn't been signed yet. Had a quick scour around for a staff member and realised there was a line up and we needed a ticket. So we got our ticket at 1.56pm and waited in line. We looked at some door handles as Cakes walked around pointing out the different shapes they mad in the packet and the different coloured door handles there were. The Daddy called so we talked on the phone, checked out the kids play centre near the counters and played on my phone. After 20 minutes we had done everything we could think of and Cakes was starting to get bored. She then emptied her entire bag, found some food and ate it, then commenced crying. It had now been 40 minutes. A nice lady named Justine (who has three children with the eldest being in highschool and all having 'J' names), gave Cakes a piece of paper and a pencil, this killed another 5 minutes. After waiting 55 minutes it was our turn yay!! When we asked about the product the nice lady serving us was looking it up (to be sure we were talking about the same product) and the man serving (well not really) insisted they were just over there (pointing to the corner of the area). When I politely apoligised and pointed out there was no label on the spice rack on display he rudely responded "We only got them in on Friday". In my head I was screaming "That was four days ago and I got the email Thursday". If I had thought of it while in line I would have called Ikea, I would have spoken to one of the people who had served me but possibly 50 minutes earlier.
Moral of this story do not expect the product you want even if advertised (or emailed to you directly) to be in store or some where you can find it.